Hotels are awarded this recognition following a mystery guest review to establish that the level of service meets the criteria as established by the Malta Tourism Authority.

The mystery guest audit is carried out by a company which is contracted by the MTA and covers information provided to customer, reservations, welcome, reception, public areas, bedroom, living room, bathroom, breakfast services, bar services, restaurant services, room service, miscellaneous services and facilities.

Hotels will need to score a pass in each of the relevant categories in order to be awarded with a certificate indicating that the hotel passed the QSA.

A certificate given by the Malta Tourism Authority is awarded to each of the hotels that meet the requirements of the scheme. This is awarded for a period of twelve months